Reception

HOXELL RECEPTION

Excessive demand during peak times creates bottlenecks in daily workflows, and Hoxell helps to reduce the workload of your Reception staff.

 

Hoxell optimizes Lost & Found management and simplifies the management of guest requirements to prevent or even eliminate complaints. From a staff perspective, it helps predict and organize peak workloads across all departments.

Real advantages for your Reception department:

Quali problemi risolviamo

Streamlines peak activities and automatically sorts tasks between departments.

Eliminates the assignment of occupied rooms, with all the negative repercussions on brand reputation for your accommodation facility.

Quickly and immediately assigns rooms electronically, without paper rosters (in line with the GDPR).

Connects the reception with all departments and guests, in real time.

Automates Lost & Found management.

Improves staff productivity by avoiding workloads that create stress and dissatisfaction.

Come li risolviamo

Il Front Office assegna le camere direttamente in Hoxell e la Governante vede in tempo reale le liste dal Tablet, corredate delle preferenze degli ospiti, senza alcuna perdita di tempo nel reperire le informazioni ai piani tramite telefono o comunicazioni via radio

Gestione dei complaint e prevenzione degli stessi per i clienti ricorrenti

Gestione automatizzata digitale dei Lost & Found e delle check list quotidiane suddivise per turno di lavoro

Benefit

Migliorare la produttività del personale evitando inutili frustrazioni da sovraccarico

Riduzione del tempo di creazione della scheda attività da ore a minuti

Azzerare gli sprechi

Riduzione dei tempi di ispezione e attenzione alla qualità

Monitoraggio in tempo reale della pulizia e dello status delle camere

Mantenimento degli standard del marchio attraverso liste di controllo per assistenti e supervisori

Other operations

HOUSEKEEPING

Hoxell simplifies daily cleaning tasks, automating, planning and monitoring all housekeeping activities on the building floors

MAINTENANCE

Hoxell simplifies daily maintenance tasks, automating, planning and monitoring all maintenance activities. Monitoring maintenance using the tablet makes for significant savings on time and staff costs.

UPSELLING

This package includes Guest Relations and Concierge functions. The core feature of this package is MyPage, a tool that lets customers maximize the personalization of their stay.

Choose the perfect solution for you.

SMART

EVERY BIG BUSINESS STARTS WITH A SMALL STEP. IF THAT STEP IS SMART, THEN YOU’RE ON THE RIGHT TRACK.

The SMART solution is the first step to guaranteeing the operational excellence of your accommodation and transforming it into a SMART HOTEL, with a positive impact on staff and guests from the very first time you use it. The SMART solution includes:


+ Housekeeping
+ Maintenance
+ Reception
+ Quality checks
+ Internal messaging
+ Breakfast

UPSELLING

THE MAIN PURPOSE OF OUR UPSELLING MODULE IS TO IMPROVE ONE-TO-ONE COMMUNICATION WITH YOUR PROPERTY.

The UPSELLING module facilitates communication by eliminating email exchange and features the MyPage tool to help your Sales Team to collect guests’ requests in advance and offer extra services and products. The UPSELLING solution includes:

+ Guest messaging
+ MyPage

EXCELLENCE

TRANSFORM YOUR FACILITY INTO AN EFFICIENT DIGITAL SMART HOTEL, APPRECIATED BY GUESTS AND PARTNERS ALIKE.

The EXCELLENCE solution guarantees that your hotel will be operating at maximum efficiency. You can manage every aspect of daily operations, by both speeding up and integrating communication. The EXCELLENCE solution includes:


All the SMART modules
+ Upselling
+ Guest messaging

Try Hoxell now

REQUEST A PERSONAL DEMO