Watchword: Customize your stay
The core feature of this package is MyPage, a tool that lets customers maximize the personalization of their stay. You can pamper customers as soon as they book. That magical moment is your opportunity to make a first good impression and show how much you care.
The main purpose of this module is to improve the conversation between guest and hotel by building a relationship based on trust and laying the foundations for a strong, lasting bond. With MyPage you forgo email for a more modern and functional booking and customized request management system.
Questo modulo facilita la comunicazione in tempo reale tra il tuo team e l’ospite eliminando l’uso delle email.
Con MyPage il tuo reparto Booking può raccogliere in anticipo le richieste degli ospiti e proporre proattivamente i servizi e le attività della struttura, cosi’ come quelle dei partner convenzionati. Grazie ad Hoxell il tuo reparto prenotazioni potrà facilmente dedicare tempo all’upselling dei servizi.
Grazie a questa funzione puoi profilare meglio le esigenze dei clienti e pianificare per tempo l’allocazione del tuo team.
La MyPage consente di creare immediatamente una relazione di fiducia fra i tuoi ospiti ed il tuo team, affinché possa lavorare alla costruzione del suo soggiorno personalizzato.
Questa piattaforma è un vero è proprio aiuto alla vendita e focalizza il tuo team ai risultati e al servizio verso l’ospite.
Hoxell simplifies daily cleaning tasks, automating, planning and monitoring all housekeeping activities on the building floors
Hoxell simplifies daily maintenance tasks, automating, planning and monitoring all maintenance activities. Monitoring maintenance using the tablet makes for significant savings on time and staff costs.
The reception area is the heart of any accommodation facility. It is where guest requests are received and directed to the relevant department: housekeeping, maintenance, bar, etc.
Choose the perfect solution for you.
EVERY BIG BUSINESS STARTS WITH A SMALL STEP. IF THAT STEP IS SMART, THEN YOU’RE ON THE RIGHT TRACK.
The SMART solution is the first step to guaranteeing the operational excellence of your accommodation and transforming it into a SMART HOTEL, with a positive impact on staff and guests from the very first time you use it. The SMART solution includes:
+ Quality checks
+ Internal messaging
THE MAIN PURPOSE OF OUR UPSELLING MODULE IS TO IMPROVE ONE-TO-ONE COMMUNICATION WITH YOUR PROPERTY.
The UPSELLING module facilitates communication by eliminating email exchange and features the MyPage tool to help your Sales Team to collect guests’ requests in advance and offer extra services and products. The UPSELLING solution includes:
+ Guest messaging
TRANSFORM YOUR FACILITY INTO AN EFFICIENT DIGITAL SMART HOTEL, APPRECIATED BY GUESTS AND PARTNERS ALIKE.
The EXCELLENCE solution guarantees that your hotel will be operating at maximum efficiency. You can manage every aspect of daily operations, by both speeding up and integrating communication. The EXCELLENCE solution includes:
All the SMART modules
+ Guest messaging
Service quality is key to positioning your hotel online and developing guest loyalty.