The Hoxell concept was the vision of a hotelier with a long family tradition in the hotel business, working with a team of professionals and technicians specialised in the hospitality industry.
Hoxell thus combines an enormous passion for the hotel business with the conviction that guest satisfaction is the absolute fundamental element for the success of any accommodation facility.
Hoxell adapts seamlessly to all kinds of facilities allowing all of your guests to customise their stays and begin a personal, direct relationship with your team.
It optimises workflow, streamlines tasks, and speeds the flow of information among your staff.
It simplifies work, it’s easy to install, easy to learn and immediately operative.
It integrates with existing systems, avoids useless expenditures and connects all of the functions involved in running a hotel, quickly and logically.
Guests can fully customise their stays at anytime before they arrive
Hoxell takes care of sending contact emails to guests: from the booking confirmation to the bon voyage
Through Hoxell, you establish direct contact with your guests. No more lost emails or messages
The whole workflow for the Housekeeping department is perfectly managed and monitored, from A to Z
The Maintenance department keeps the whole facility under control, in real time. No repair job will ever be forgotten again
MyPage can be customised to include the information that you specifically want to present to your guests
On returning home, your guests will receive a thank you email, with an optional request to submit an online review
Your guests’ MyPage will stay permanently active and they will be able to access it any time they want, benefiting from being recognised and rewarded by your establishment.
You can export booking data using advanced filters, so that it can be used for marketing purposes
Booking information entered into your PMS is automatically transferred to Hoxell, which then creates a personal MyPage for your guest. From that point forward, MyPage becomes the centre of all communication with the guest: before, during, and after their stay.
MyPage offers guests:
Confirmation and ‘bon voyage’ emails to guests: once the confirmation email is sent, you will begin communicating with your guests, offering them the information most useful and relevant to their stay. A simple and intuitive ‘call to action’ will invite them to customise their own guest room, personalising their experience at your hotel in every detail. It’s a pleasantly surprising introduction to your hotel’s hospitality.
‘Welcome home’ email: to increase your brand reputation even more, you can opt to send your guest a ‘welcome home’ email, inviting them to share their experience at your hotel with other Web users. You can decide whether or not to include a widget with a direct link to TripAdvisor or any other online Web platform.
Customised emails: your staff will be able to respond to guest requests by sending a customised email that brings them to their MyPage by either choosing from a range of pre-compiled templates, in a variety of languages, or creating a new one in just a few seconds. You can also send customised offers to increase direct sales, using a simple, intuitive interface that lets you send tailor-made ‘online’ quotes in less than 60 seconds. And you can monitor the status of the offer (pending, confirmed, rejected) and send, if necessary, a reminder to encourage the sale and increase your confirmation rate.
This is the module that will let you bring the Guest Experience platform to your facility quickly and easily, making communication between departments extremely fluid and greatly improving information exchange.
With Hoxell, most of the daily activities connected to guest rooms (preparation, checking, malfunction management, guest requests, shift collaboration, minibar notifications, lost & found, etc.) are handled in a totally new way; helping your staff to work more efficiently, reducing stress, and gaining back valuable time that can be dedicated to the guests.
Room Assignments: say goodbye to printouts, Excel spreadsheets, Post-It notes and last-minute phone calls. With Hoxell, you can organise the housekeepers’ work in just a few minutes and make real-time updates to the schedule.
Room Cleaning: when the room is clean, the housekeeper can inform reception and all of the other departments that the room is ready to be occupied.
Malfunction Notifications: in-room and common area malfunctions can be signalled, so that they can be fixed right away.
Minibar and Linen Usage: Hoxell lets you monitor minibar and linen usage, so that you can get a quicker and more accurate count.
Room Standards and Assessment: you can assess the quality of the room cleaning using a simple form, assisted by visual support of operational standards.
Your hotel’s ordinary and extraordinary maintenance work can be easily managed through the dedicated Hoxell module.
Signalling and Fixing Malfunctions: when a malfunction is signalled, the information is shared in real time with the entire staff, increasing your hotel’s operational effectiveness and efficiency.
Assigning and Planning Regular Tasks: all requests for assistance can be resolved or moved to the to-do list, so that the right personnel can be scheduled for the job.
Everything Kept Under Control in Real Time: through advanced, graphic reports, you can analyse all signalled and resolved malfunctions.
This function lets you save valuable time and communicate with staff simply and quickly, avoiding misunderstandings and confusion.
Ad Hoc Messages: every staff member can communicate with any other or, in the case of more general information, communicate information to multiple colleagues as the same time.
The push notification system and message-received notifications ensure that messages wil never be lost or forgotten.
Messages for the Entire Staff: you can post messages on a convenient online ‘notice board’ that the whole staff can see, as well as schedule future messages using a convenient calendar.
Hate spreadsheets? Using a convenient calendar, you can create work schedules for every department with less effort and clearer results.
Calendar Recap: you can review past shift assignments at any time, to make sure that scheduling stays fair.
Requests for Days Off and Special Permission: your staff can request days off using a simple form in the Calendar section, which keeps track of all requests as well as their acceptance or rejection by the department manager.
Every department has access to reports and precise statistics for the constant monitoring of:
To be honest, I have always thought that all of the advanced technologies designed to help with the work done in a complex department like housekeeping ... were completely useless! We couldn’t even imagine that a computer programme could help the housekeepers and porters improve their work... We are delighted to have been proven wrong and, especially, surprised to have discovered something that increases our professionalism and has made the whole staff more motivated and enthusiastic about having, finally, and always at hand, so much information. We wouldn’t know what to do without Hoxell!!!
Hoxell is a programme that transforms situations that are complex and often out of control into simple, extremely efficient activities. Hoxell provides concrete help with coordinating the entire staff’s work towards a single goal: the customisation of the service we offer. With Hoxell, coordination between departments is improved, there is a stronger sense of being a team and information is passed on immediately, optimising time. It provides valuable assistance, letting us immediately distinguish what is both important and urgent from what is important but not urgent. Hoxell creates a dependency since it helps us face the day with all of the information we need, just a few clicks away.
Honestly, at first we did not think that this programme would be very helpful for the kind of work we do, but once we got familiar with it and understood what it is really all about, we realised that it would not only be useful for what we do but would also let us become an even stronger team. With simplicity and clarity, this program is like a treasure chest where we can find everything we need for everything we do, from booking rooms to satisfying any and all special requests from guests and more. Communication and helping each other, even when doing different tasks, all in real time. We learned all of this from the people who created the programme and the people who, right up to today, have always been right by our side, whenever we have needed them, improving and growing together. Always leaving us with unique, real knowledge. At this point, we really couldn’t do without HOXELL.
The Hoxell system facilitates communication between departments while reducing the margin of error. As head of reception, I am very satisfied with this platform and fully recommend it to my colleagues.
Finally, an up-to-date programme: fresh, intuitive and within everyone’s reach. Hoxell in just one word? It would have to be efficiency. It is a programme that we can enthusiastically recommend, that helps improve work results and performance. You can tell that it was created and developed by a hotelier, Carlo Fontana, who is exceptionally experienced and professional. After just one season using Hoxell, we can say that it is really a success. Even the housekeepers have confirmed that using the tablets, which at first made them nervous, has been easy and intuitive. It is an excellent way of speeding up communication between departments. The customer service is also to be praised: Davide and his team are always ready to get on board and resolve any problems that might come up, 24/7. They are extremely kind.
Hoxell is a tool that lets you work quickly, flexibly and precisely. Thanks to the programme’s various functions, we can get immediate information, making collaboration between departments more effective and thus guaranteeing excellent service for the guest as well. It was really a happy discovery and I would not want to do without it.
Thanks to the Hoxell system, now it is really possible to have complete supervision over the department, even over two separate structures, at all times. Knowing what state a guest room is in or where you can find a co-worker lets us improve and simplify the organisation of our work as well as the management of the guest rooms and the daily check. The exchange of information between different departments and within your own department, communicating modifications, changes and other information, is faster with Hoxell, since it is always updated in real time. This is a huge help to all of us!